FAQ
Answers to the questions merchants ask most about Omnibus Owl.
Why is the widget not showing on my product page?
Check these in order:
App embed enabled? The Price Radar app embed must be turned on in your theme. Check the App Blocks Status card on the dashboard.
Block added? The Past Lowest Price block must be added to your product template.
Discounted-only mode. By default the widget shows only on discounted products (those with a compare-at price). Either put the product on sale or switch to "show on all products" in Settings.
Monitoring active & subscription valid. If your trial expired without choosing a plan, the widget is hidden automatically. See Plans & billing.
Why doesn't it show a full 30-day lowest price yet?
Omnibus Owl only records prices from the day you installed it. It needs time to build history. The dashboard shows your progress toward 30 days. You can add older prices manually if you have them.
Does it work with multiple currencies and markets?
Yes. Prices are stored per market/country, so each shopper sees the correct reference price in their own currency. See Multi-market & translations.
What happens to my price history if I uninstall?
Uninstalling resets tracking to zero — the recorded history is removed and rebuilding starts from scratch if you reinstall. Keep the app installed to maintain compliance.
Are automatic discounts included in the lowest price?
Only if you enable Native Discount Tracking (Beta). Shopify doesn't notify apps about automatic-discount prices by default, so this feature captures the eligible ones.
Is the compare-at (strikethrough) price the same as the Omnibus lowest price?
No. The compare-at price is Shopify's "was" price for merchandising. The Omnibus lowest price in the last 30 days is a separate, compliance-focused figure shown by the widget. Auto Compare At Price can manage the strikethrough for you, with a guardrail to keep it honest.
Can I change the wording or language of the price line?
Yes — edit the text per language on the Languages tab of the Omnibus Lowest Price page. Omnibus Owl ships translations for 20 languages. See Multi-market & translations.
Will price tracking slow down my store?
No. Price recording runs on a background pipeline, completely separate from your storefront, so it has no effect on page speed.
Is Omnibus Owl legal advice?
No. It's a tool that helps you display prices in line with the EU Omnibus Directive, but you remain responsible for compliance. For legal questions, consult a qualified professional.
Still stuck?
Contact our support team — we're happy to help.
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