> For the complete documentation index, see [llms.txt](https://native-app-co.gitbook.io/omnibus-owl/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://native-app-co.gitbook.io/omnibus-owl/reference/faq.md).

# FAQ

Answers to the questions merchants ask most about Omnibus Owl.

## Why is the widget not showing on my product page?

Check these in order:

1. **App embed enabled?** The **Price Radar** app embed must be turned on in your theme. Check the **App Blocks Status** card on the dashboard.
2. **Block added?** The **Past Lowest Price** block must be added to your product template.
3. **Discounted-only mode.** By default the widget shows **only on discounted products** (those with a compare-at price). Either put the product on sale or switch to "show on all products" in [Settings](/omnibus-owl/reference/settings.md).
4. **Monitoring active & subscription valid.** If your trial expired without choosing a plan, the widget is hidden automatically. See [Plans & billing](/omnibus-owl/reference/plans-and-billing.md).

## Why doesn't it show a full 30-day lowest price yet?

Omnibus Owl only records prices **from the day you installed it**. It needs time to build history. The dashboard shows your progress toward 30 days. You can [add older prices manually](/omnibus-owl/core-features/price-history-in-admin.md) if you have them.

## Does it work with multiple currencies and markets?

Yes. Prices are stored per market/country, so each shopper sees the correct reference price in their own currency. See [Multi-market & translations](/omnibus-owl/integrations/markets-and-translations.md).

## What happens to my price history if I uninstall?

Uninstalling **resets tracking to zero** — the recorded history is removed and rebuilding starts from scratch if you reinstall. Keep the app installed to maintain compliance.

## Are automatic discounts included in the lowest price?

Only if you enable [Native Discount Tracking (Beta)](/omnibus-owl/advanced/native-discount-tracking.md). Shopify doesn't notify apps about automatic-discount prices by default, so this feature captures the eligible ones.

## Is the compare-at (strikethrough) price the same as the Omnibus lowest price?

No. The compare-at price is Shopify's "was" price for merchandising. The Omnibus **lowest price in the last 30 days** is a separate, compliance-focused figure shown by the [widget](/omnibus-owl/core-features/lowest-price-widget.md). [Auto Compare At Price](/omnibus-owl/tools/auto-compare-at-price.md) can manage the strikethrough for you, with a guardrail to keep it honest.

## Can I change the wording or language of the price line?

Yes — edit the text per language on the **Languages** tab of the **Omnibus Lowest Price** page. Omnibus Owl ships translations for 20 languages. See [Multi-market & translations](/omnibus-owl/integrations/markets-and-translations.md).

## Will price tracking slow down my store?

No. Price recording runs on a background pipeline, completely separate from your storefront, so it has no effect on page speed.

## Is Omnibus Owl legal advice?

No. It's a tool that helps you display prices in line with the EU Omnibus Directive, but you remain responsible for compliance. For legal questions, consult a qualified professional.

## Still stuck?

[Contact our support team](/omnibus-owl/reference/support.md) — we're happy to help.