Privacy policy
How Native App Co collects, uses and protects personal information in Omnibus Owl and our other Shopify apps.
We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you or your customers may provide (“Personal Information”) in the "Fish Wishlist", "Omnibus Owl", "Stork Credit", and "Product Pelican" Shopify applications (collectively, “Shopify Applications” or “Services”) and any of their related products and services, and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Native App Co (“Native App Co”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Shopify Applications and Services. By accessing and using the Shopify Applications and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of Personal Information
You can access and use the Shopify Applications and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered in the Shopify Applications, you may be asked to provide certain Personal Information (for example, your store name and e-mail address).
We receive and store any information you knowingly provide to us when you install the Services. When required, this information may include the following:
Online store details (such as myShopify domain, store currency, store domain, etc.)
Contact information (such as store email address)
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features in the Shopify Applications. Users who are uncertain about what information is mandatory are welcome to contact us.
Information about your customers
Most features of the Shopify Applications do not collect any personal information from your online store customers. The Withdrawal Button feature of Omnibus Owl is the exception. When a customer uses the withdrawal function on your storefront, we collect and store, on your behalf:
the information the customer enters in the withdrawal statement: their name, the email address to which the confirmation is to be sent, the order number, the items they withdraw from and, if you enable the field, an optional reason;
the date and time of submission, a reference number and the language of the storefront the customer used;
the IP address and browser (user agent) used to submit the statement;
the order details we read from your Shopify store to match the statement to the order: order number, the email address on the order, the items, fulfilment and delivery dates and currency;
your decisions about the statement (accepted, declined, refunded), any note you add, and the identifiers of any return or cancellation created in your store as a result.
For this information you are the data controller and Native App Co acts as your data processor: we process it only to provide the withdrawal function to you, on your instructions, and we do not use it for our own purposes.
Storefront features and cookies
Some features add content to your storefront, such as the lowest-price notice, the product safety information and the withdrawal function's link and page. These are served to your customers' browsers but do not set cookies, do not fingerprint devices and do not collect analytics about your customers. Your own privacy policy and cookie notice govern your storefront.
Privacy of Children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Shopify Applications and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Shopify Applications and Services, please contact us to request that we delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Shopify Applications and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
Use and Processing of Collected Information
We act as a data controller and a data processor in terms of the GDPR when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Shopify Applications and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information and we comply with data controllers’ obligations set forth in the GDPR.
We act in the capacity of a data processor in situations when you submit Personal Information through the Shopify Applications and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller in terms of the GDPR.
In order to make the Shopify Applications and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
Create and manage your store’s account
Deliver products or services
Run and operate the Shopify Applications and Services
For the Withdrawal Button: record each withdrawal statement together with its content and the date and time of submission, as Article 11a of Directive 2011/83/EU requires of you; show the statement to you in the app and on the related order in your Shopify admin; let you accept, decline and track it; send the customer an acknowledgment of receipt by email; and detect and prevent abuse of the public withdrawal page
Processing your Personal Information depends on how you interact with the Shopify Applications and Services, where you are located in the world and if one of the following applies:
(i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law;
(ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof;
(iii) processing is necessary for compliance with a legal obligation to which you are subject;
(iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us;
(v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
We process your Personal Information on the following legal bases: to perform our contract with you and provide the Services you installed (Art. 6(1)(b) GDPR); to comply with legal obligations that apply to us (Art. 6(1)(c)); for our legitimate interests in operating, securing and improving the Services and communicating with you about them (Art. 6(1)(f)); and, where we ask for it, your consent (Art. 6(1)(a)), which you may withdraw at any time. Information about your customers processed through the Withdrawal Button is processed on your behalf as your processor; you are responsible for the legal basis of that processing, which will normally be your legal obligation to offer the withdrawal function and your contract with your customer.
Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases above. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Payment Processing
In case of Services requiring payment, we rely on Shopify Payment API. We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely.
Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Shopify Applications and Services are also in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.
Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.
Disclosure of Information
We do not sell Personal Information and we do not share it with third parties for their own purposes. We use the following categories of service providers, who process information only on our instructions and under contracts that protect it:
Shopify — the platform the Shopify Applications run on; store, product and order data is read from and written to your store through Shopify's APIs.
Amazon Web Services — hosting, queuing and infrastructure, in the United States (us-east-2, Ohio).
MongoDB Atlas — database hosting, in the United States (us-east-2, Ohio).
Postmark (ActiveCampaign) — transactional email to merchants and acknowledgment emails to your customers on your behalf.
PostHog (EU) — product analytics about how merchants use the app admin. No analytics run on your storefront or on the withdrawal page.
Slack and Calendly — internal notifications about support requests, and onboarding-call scheduling when you choose to book one.
We may also disclose Personal Information where required by law, to protect our rights, or in connection with a merger or acquisition of our business, in which case this Policy will continue to apply. We will update this list when a provider changes.
Retention of Information
We will retain and use your Personal Information for the period necessary to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law up to a maximum of 24 months.
Withdrawal statements collected through the Withdrawal Button are retained for as long as you have the app installed, and at most 2 years after the statement was submitted, so that you can prove the content and time of a withdrawal during the limitation period of consumer claims. They are deleted earlier when you uninstall the app (within 48 hours of Shopify's notification), when Shopify forwards a customer's erasure request to us, or when you ask us to. Before uninstalling you can export all statements from the app; a copy of each statement also remains on the related order in your Shopify store as a metafield, which is outside our control after uninstallation.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Transfer of Information
We and some of our service providers process information in the United States and other countries outside the European Union and European Economic Area. Where we transfer Personal Information out of the EU/EEA, we rely on the European Commission's Standard Contractual Clauses and, for providers certified under it, the EU–US Data Privacy Framework, and we apply additional safeguards where required. You may request a copy of the relevant safeguards by contacting us.
Data Protection Rights Under the GDPR
If you are a resident of the European Economic Area (“EEA”), you have certain data protection rights and we aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you or about your store customers and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
(i) You have the right to withdraw consent where you have previously given your consent to the processing of your Personal Information or Personal Information of your customers. To the extent that the legal basis for our processing of your Personal Information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
(ii) You have the right to learn if your Personal Information or Personal Information of your customers is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of your Personal Information undergoing processing.
(iii) You have the right to verify the accuracy of your information and ask for it to be updated or corrected. You also have the right to request us to complete the Personal Information you believe is incomplete.
(iv) You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent. Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us, or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection.
(v) You have the right, under certain circumstances, to restrict the processing of your Personal Information. These circumstances include: the accuracy of your Personal Information is contested by you and we must verify its accuracy; the processing is unlawful, but you oppose the erasure of your Personal Information and request the restriction of its use instead; we no longer need your Personal Information for the purposes of processing, but you require it to establish, exercise or defend your legal claims; you have objected to processing pending the verification of whether our legitimate grounds override your legitimate grounds. Where processing has been restricted, such Personal Information will be marked accordingly and, with the exception of storage, will be processed only with your consent or for the establishment, to exercise or defense of legal claims, for the protection of the rights of another natural, or legal person or for reasons of important public interest.
(vi) You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us. These circumstances include: the Personal Information is no longer necessary in relation to the purposes for which it was collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure such as where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, to exercise or defense of legal claims.
(vii) You have the right to receive your Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance from us, provided that such transmission does not adversely affect the rights and freedoms of others.
(viii) You have the right to complain to a data protection authority about our collection and use of your Personal Information. If you are not satisfied with the outcome of your complaint directly with us, you have the right to lodge a complaint with your local data protection authority. For more information, please contact your local data protection authority in the EEA. This provision is applicable provided that your Personal Information is processed by automated means and that the processing is based on your consent, on a contract which you are part of, or on pre-contractual obligations thereof.
If you are a customer of a store that uses our apps
Where we process your information as the store's processor — for example a withdrawal statement you submitted on a store's website — the store is your data controller. Please direct requests to access, correct or delete that information to the store. We support stores in responding to such requests, and we delete the information when Shopify forwards a customer's erasure request to us on the store's behalf.
California Privacy Rights
Consumers residing in California are afforded certain additional rights with respect to their Personal Information under the California Consumer Privacy Act (“CCPA”). If you are a California resident, this section applies to you.
In addition to the rights as explained in this Policy, California residents who provide Personal Information as defined in the statute to obtain Services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the categories and specific pieces of Personal Information we have collected and disclosed.
Furthermore, California residents have the right to request deletion of their Personal Information or opt-out of the sale of their Personal Information which may include selling, disclosing, or transferring Personal Information to another business or a third party for monetary or other valuable consideration. To do so, simply contact us. We will not discriminate against you if you exercise your rights under the CCPA.
How to Exercise Your Rights
Any requests to exercise your rights can be directed to us through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. If we receive your request from an authorized representative, we may request evidence that you have provided such an authorized representative with power of attorney or that the authorized representative otherwise has valid written authority to submit requests on your behalf.
You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.
Links to Other Resources
The Shopify Applications and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Shopify Applications and Services and to read the privacy statements of each and every resource that may collect Personal Information.
Information Security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Shopify Applications and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.
Data Breach
In the event we become aware that the security of the Shopify Applications and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice in the applicable Shopify Application, send you an email.
Changes and Amendments
We reserve the right to modify this Policy or its terms related to the Shopify Applications and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Shopify Applications and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Acceptance of this Policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Shopify Applications and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Shopify Applications and Services.
Contacting Us
If you have any questions regarding the information we may hold about you, if you wish to exercise your rights, or if you have any other questions, concerns, or complaints regarding this Policy, we encourage you to contact us using the details below:
Email: support@nativeappco.com
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.
This document was last updated on August 29th 2026.
Last updated