Contact & support
How to reach the Omnibus Owl team when you need help.
We're here to help you get set up and stay compliant.
Email us
owl@nativeappco.com
Reach us directly by email any time. When you write in, it helps to include your store's .myshopify.com domain and a short description of what you're seeing.
Message us from inside the app
You don't need to leave Shopify. Use any of these:
The Contact support link in the footer help block on most pages.
The floating contact bubble.
The contact form asks for your name, email, and message. When you submit, it goes straight to our support inbox and replies come back to the email you provided.
Book an onboarding call
Prefer to talk it through? From the installation page you can book a free 30-minute onboarding call and we'll walk you through setup.
Before you reach out
Many questions are answered in the FAQ. For setup issues, the Installation & setup guide and the dashboard's App Blocks Status card will tell you whether the widget is correctly installed on your theme.
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