> For the complete documentation index, see [llms.txt](https://native-app-co.gitbook.io/omnibus-owl/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://native-app-co.gitbook.io/omnibus-owl/reference/support.md).

# Contact & support

How to reach the Omnibus Owl team when you need help.

We're here to help you get set up and stay compliant.

## Email us

**<owl@nativeappco.com>**

Reach us directly by email any time. When you write in, it helps to include your store's `.myshopify.com` domain and a short description of what you're seeing.

## Message us from inside the app

You don't need to leave Shopify. Use any of these:

* The **Contact support** link in the footer help block on most pages.
* The floating contact bubble.

The contact form asks for your **name**, **email**, and **message**. When you submit, it goes straight to our support inbox and replies come back to the email you provided.

## Book an onboarding call

Prefer to talk it through? From the [installation](/omnibus-owl/getting-started/installation.md) page you can book a free **30-minute onboarding call** and we'll walk you through setup.

## Before you reach out

Many questions are answered in the [FAQ](/omnibus-owl/reference/faq.md). For setup issues, the [Installation & setup](/omnibus-owl/getting-started/installation.md) guide and the dashboard's **App Blocks Status** card will tell you whether the widget is correctly installed on your theme.