Contact & support

How to get help with Product Pelican.

From inside the app

The quickest route is the contact support button, available on every page of Product Pelican. It opens a short form — describe what's happening and send.

Your message reaches the team directly, and replies come back to the email address on your Shopify account, so you can just reply in your inbox.

📸 Screenshot needed — the contact support bubble and the form it opens.

What to include

The more of this you can give us, the faster we can help:

• The page you were on — Products, Collections, Product FAQ, Stitching, and so on.

• A product or collection it happened to — a link or a title is enough.

• What you expected, and what happened instead.

• Anything on screen — a warning banner, an error message, a "Show thinking" transcript from a failed generation.

For AI output you're unhappy with, it also helps to paste the prompt you're using, so we can see what the generator was working from.

Response times

Plan	Support
Free	Community / best effort
Standard	Standard support
Pro	Priority support
Max	Priority support, plus custom audits

Before you write in

A few issues have quick answers already written up:

• FAQs not showing on the storefront → the theme block needs adding. Installation

• Images skipped during generation → monthly allowance used up. Image analysis

• Stitching rule matching too much or too little → the pattern needs adjusting. Product stitching

• Products missing from the audit → status filter or plan cap. FAQ

• Generic-sounding AI output → prompt and context need tuning. AI prompts

The FAQ covers the rest.