> For the complete documentation index, see [llms.txt](https://native-app-co.gitbook.io/stork-credit/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://native-app-co.gitbook.io/stork-credit/integrations/flow-templates.md).

# Shopify Flow templates

Seven ready-to-import Shopify Flow workflows that issue store credit, with what each one does and what to change before you turn it on.

These are complete Shopify Flow workflows built around the Stork Credit **Add Store Credit** action. Download one, import it into Flow, adjust the amounts to suit your store, and turn it on.

If you'd rather build a workflow from scratch, see [Shopify Flow](/stork-credit/integrations/shopify-flow.md).

## The templates

| Template                                                                    | Issues credit when…                                                          | Credit | Expires       |
| --------------------------------------------------------------------------- | ---------------------------------------------------------------------------- | ------ | ------------- |
| [Welcome credit for new accounts](#welcome-credit-for-new-accounts)         | A new customer is created and is subscribed to email marketing               | 10     | After 30 days |
| [Spend threshold reward](#spend-threshold-reward)                           | A paid order has a subtotal of 200 or more                                   | 10     | After 60 days |
| [Bonus credit on tagged products](#bonus-credit-on-tagged-products)         | A paid order contains a product tagged `bonus-credit`                        | 10     | After 90 days |
| [Lifetime spend milestone](#lifetime-spend-milestone)                       | A customer's lifetime spend reaches 1,000                                    | 25     | Never         |
| [VIP tag reward](#vip-tag-reward)                                           | The `VIP` tag is added to a customer                                         | 20     | Never         |
| [Apology credit for cancelled orders](#apology-credit-for-cancelled-orders) | An order is cancelled because items were unavailable or payment was declined | 10     | Never         |
| [Win-back credit](#win-back-credit)                                         | A customer's last order was 90 days ago                                      | 10     | After 14 days |

Amounts are in your store's currency, apart from the welcome credit template, which is set to USD.

## Importing a template

{% stepper %}
{% step %}

#### Download the file

Click the download link for the template you want. It saves a `.flow` file to your computer. If your browser shows the file as text instead of downloading it, right-click the link and choose **Save link as**.
{% endstep %}

{% step %}

#### Import it into Flow

In your Shopify admin, open **Flow**, click **Import**, and choose the file you downloaded.
{% endstep %}

{% step %}

#### Adjust it

Open each step and change the amounts, tags and expiry to suit your store. The sections below list what to check in each template.
{% endstep %}

{% step %}

#### Turn it on

Imported workflows start switched off. Turn the workflow on once you're happy with it, then test it with a real event before relying on it.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Stork Credit must be installed on the store you import into, because every template uses its **Add Store Credit** action.
{% endhint %}

## Welcome credit for new accounts

[Download Store\_Credit\_welcome\_credit\_for\_new\_accounts.flow](https://stork.nativeappco.com/flow-templates/Store_Credit_welcome_credit_for_new_accounts.flow)

Gives new customers a starting balance to spend on their first order.

* **Starts when:** a customer is created in your store.
* **Checks:** the customer is subscribed to email marketing.
* **Issues:** 10 in store credit, expiring 30 days later.

**Before you turn it on**

* The **Currency** field is set to `USD`. Change it to your store's currency code if you don't sell in US dollars.
* Shopify creates a customer for anyone who subscribes, checks out or is added by your staff, not only for people who register an account. Add further conditions if you want to narrow who qualifies.

## Spend threshold reward

[Download Store\_Credit\_spend\_threshold\_reward.flow](https://stork.nativeappco.com/flow-templates/Store_Credit_spend_threshold_reward.flow)

Rewards larger orders with credit towards the next one.

* **Starts when:** an order is paid.
* **Checks:** the order subtotal is 200 or more.
* **Issues:** 10 in store credit, expiring 60 days later.

**Before you turn it on**

* Change the subtotal in the condition and the amount in the action to match your own offer.
* If you already run an [order-value automation](/stork-credit/automations/order-value-automations.md) for the same orders, customers will receive both rewards.

## Bonus credit on tagged products

[Download Store\_Credit\_bonus\_credit\_on\_tagged\_products.flow](https://stork.nativeappco.com/flow-templates/Store_Credit_bonus_credit_on_tagged_products.flow)

Rewards customers for buying specific products, such as a new range or stock you want to clear.

* **Starts when:** an order is paid.
* **Checks:** at least one product in the order has the tag `bonus-credit`.
* **Issues:** 10 in store credit, expiring 90 days later.

**Before you turn it on**

* Add the `bonus-credit` tag to the products that should earn the reward, or change the tag in the condition to one you already use.
* The credit is issued once per order, however many tagged products it contains.

## Lifetime spend milestone

[Download Store\_Credit\_lifetime\_spend\_milestone.flow](https://stork.nativeappco.com/flow-templates/Store_Credit_lifetime_spend_milestone.flow)

Thanks your best customers once, when their total spend with you passes a milestone.

* **Starts when:** an order is paid.
* **Checks:** the customer's lifetime spend is 1,000 or more, and they don't already have the tag `stork-1k`.
* **Issues:** 25 in store credit with no expiry, then adds the tag `stork-1k` to the customer.

The tag is what stops the reward repeating. Each customer receives it once, on the first paid order after they reach the milestone.

**Before you turn it on**

* Change the milestone and the amount to suit your store.
* If you change the tag, change it in both the condition and the **Add customer tags** step, or customers will be rewarded on every order.
* To run several milestones, import the template again and give each copy its own milestone, amount and tag.

## VIP tag reward

[Download Store\_Credit\_VIP\_tag\_reward.flow](https://stork.nativeappco.com/flow-templates/Store_Credit_VIP_tag_reward.flow)

Issues credit the moment a customer is tagged as a VIP, whether your staff add the tag or another app does.

* **Starts when:** tags are added to a customer.
* **Checks:** one of the added tags is `VIP`.
* **Issues:** 20 in store credit with no expiry.

**Before you turn it on**

* Change `VIP` in the condition to the tag your store uses. The match is exact.
* If the tag is removed from a customer and added again, they receive the credit again.

## Apology credit for cancelled orders

[Download Store\_Credit\_apology\_credit\_for\_cancelled\_orders.flow](https://stork.nativeappco.com/flow-templates/Store_Credit_apology_credit_for_cancelled_orders.flow)

Says sorry with credit when an order is cancelled for a reason that wasn't the customer's choice.

* **Starts when:** an order is cancelled.
* **Checks:** the cancellation reason is **Items unavailable** or **Payment declined**.
* **Issues:** 10 in store credit with no expiry.

**Before you turn it on**

* Orders cancelled for any other reason are ignored, including those the customer cancelled. Edit the condition if you want to cover different reasons.
* The credit is on top of any refund. This workflow does not refund the order.

## Win-back credit

[Download Store\_Credit\_win-back\_credit.flow](https://stork.nativeappco.com/flow-templates/Store_Credit_win-back_credit.flow)

Gives lapsed customers a short-lived reason to come back.

* **Starts when:** once a day, at a scheduled time.
* **Finds:** customers who are subscribed to email marketing and whose most recent order was 90 days ago.
* **Issues:** 10 in store credit to each of them, expiring 14 days later, then adds the tag `winback-credit` to the customer.

**Before you turn it on**

* The schedule is set to 9:00 am Melbourne time. Open the trigger and set your own time and time zone.
* Each run handles up to 100 customers. If more than 100 of your customers could qualify on a single day, raise the limit in the **Get customer data** step.
* The tag is there so you can find or segment these customers. It doesn't stop a customer receiving the credit again if they order, then go quiet for another 90 days.

## Telling customers about their credit

The **Add Store Credit** action does not send Shopify's store credit email, so none of these templates notify the customer on their own. Add an email step after the action if you want customers to know they've been rewarded. See [Notifications](/stork-credit/integrations/shopify-flow.md#notifications).

## Plan limits

Credit issued by these templates counts towards your plan's monthly Flow credit allowance. See [Plan limits](/stork-credit/integrations/shopify-flow.md#plan-limits).