Contact & support

How to reach us, and what to include so we can help quickly.

Get in touch

Email [e-mail], or use the contact button inside the app — it's in the bottom corner of every page, and it sends us your store details automatically.

What to include

The more of this you send, the faster we can answer:

• Your store's .myshopify.com domain.

• What you expected to happen, and what happened instead.

• The automation name, if it's about a rule.

• The order number, if it's about a specific order.

• The import number, if it's about a CSV import.

• Screenshots of the rule configuration or the run log.

Before you write

Some checks answer most questions faster than we can:

Question	Where to look
Why didn't my rule fire?	The automation's Runs tab — skipped runs name the reason
Why is the amount different?	The run log records the exact base used for the calculation
Why did import rows fail?	The import job's log, one entry per row
Why is nothing arriving by webhook?	The recent activity table on the External triggers page

The FAQ covers the questions we're asked most.

Reporting a bug

Include the steps to reproduce it and the run or import number involved. If it concerns a credit amount, the run log is the single most useful thing you can send — it records every value used in the decision.

Feature requests

We read all of them, and a lot of what's in the app started as a merchant email. Tell us what you're trying to achieve rather than the feature you have in mind — it often turns out there's already a way, and where there isn't, understanding the goal makes for a better feature.

Other apps from Native App Co

Stork Credit is built by Native App Co, who also make Omnibus Owl for EU price-history compliance. You'll find our other apps linked from the app's home page.