> For the complete documentation index, see [llms.txt](https://native-app-co.gitbook.io/stork-credit/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://native-app-co.gitbook.io/stork-credit/reference/support.md).

# Contact & support

How to reach us, and what to include so we can help quickly.

## Get in touch

Email [**support@nativeappco.com**](mailto:support@nativeappco.com), or use the contact button inside the app — it's in the bottom corner of every page, and it sends us your store details automatically.

## What to include

The more of this you send, the faster we can answer:

* **Your store's `.myshopify.com` domain.**
* **What you expected to happen**, and what happened instead.
* **The automation name**, if it's about a rule.
* **The order number**, if it's about a specific order.
* **The import number**, if it's about a CSV import.
* **Screenshots** of the rule configuration or the run log.

## Before you write

Some checks answer most questions faster than we can:

| Question                            | Where to look                                                |
| ----------------------------------- | ------------------------------------------------------------ |
| Why didn't my rule fire?            | The automation's **Runs** tab — skipped runs name the reason |
| Why is the amount different?        | The run log records the exact base used for the calculation  |
| Why did import rows fail?           | The import job's log, one entry per row                      |
| Why is nothing arriving by webhook? | The **recent activity** table on the External triggers page  |

The [FAQ](/stork-credit/reference/faq.md) covers the questions we're asked most.

## Reporting a bug

Include the steps to reproduce it and the run or import number involved. If it concerns a credit amount, the run log is the single most useful thing you can send — it records every value used in the decision.

## Feature requests

We read all of them, and a lot of what's in the app started as a merchant email. Tell us what you're trying to achieve rather than the feature you have in mind — it often turns out there's already a way, and where there isn't, understanding the goal makes for a better feature.

## Other apps from Native App Co

Stork Credit is built by **Native App Co**, who also make [Omnibus Owl](https://apps.shopify.com/) for EU price-history compliance. You'll find our other apps linked from the app's home page.